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Troubleshooting Guide

Bob does not turn on

ISSUE: A fuse has blown in your electrical  system or the circuit breaker has  tripped.

SOLUTION: Unplug all other appliances  connected to the same electrical  circuit as Bob. Replace the fuse or  reset the circuit breaker.

ISSUE: The power supply is not activated.

SOLUTION: Check that the power cord is  properly plugged in at both ends,  into either the wall outlet or on  Bob’s side.

The cycle does not start

ISSUE: The door is open.

SOLUTION: Close the door.

ISSUE: The door remains open, impossible to close it.

SOLUTION: Check whether something is blocking the closing of the door or the seal. If it is not the case, please contact the After Sales Service.

ISSUE: No water or not enough water in the tank.

SOLUTION: If you are in the “integrated tank” mode: fill the tank up until the signal sounds. If you are in the “water supply” mode: check your installation (tap open, sufficient pressure).

ISSUE: The screen is frozen and the buttons no longer respond.

SOLUTION: Wait 3 seconds until Bob has started. If the screen is still frozen, disconnect and reconnect Bob.

Water does not drain outof Bob

ISSUE: The drain hose is bent.

SOLUTION: Check the drain hose and fix it with “Bob Easyfix”.

ISSUE: The water outlet is blocked (under the filter).

SOLUTION: Clean the bottom of the interior and the filters.

ISSUE: The drain hose is blocked by a foreign body/material.

SOLUTION: Contact the After Sales Service.

Formation of foam inside the tank during a cycle

ISSUE: Inappropriate detergent.

SOLUTION: Avoid special dishwasher detergents to avoid foaming. However, if this happens, open the dishwasher door and allow the foam to evaporate. Close the door and start a wash program to drain the water. Repeat the procedure if necessary.

ISSUE: Debris that generates foam.

SOLUTION: Different types of debris generate more or less foam. However, if there is too much foam during a cycle it can block the spray arm. In this case, empty the basket and run an empty cycle before you start washing your dishes again.

Stains on interior surfaces.

ISSUE: Limescale may appear on the surfaces.

SOLUTION: Run a maintenance cycle at least once every 90 cycles with a rock'n'roll cassette (refer to page 32)

ISSUE: I live in an area with very hard water.

SOLUTION: We recommend using a Bob Tablette instead of Bob cassette and run a maintenance cycle with a rock'n'roll cassette more frequently (every 30 cycles).

The dishes are not clean

ISSUE: The dishes are not placed correctly in the basket.

SOLUTION: Avoid any contact between the different items in the basket. Please refer to page 17: Recommendations for the arrangement of dishes in the basket.

ISSUE: The selected wash program is unsatisfactory.

SOLUTION: Choose a more intensive program. Refer to page 22: Standard programs

ISSUE: Insufficient amount of detergent, or unsatisfactory detergent.

SOLUTION: We recommend using a Bob Tablette

ISSUE: The spray arm is blocked by dishes.

SOLUTION: Change the arrangement of the dishes so that the spray arm can rotate freely.

ISSUE: One or more of the spray arm nozzles is/are clogged.

SOLUTION: Disassemble and clean the spray arm as described on page 33

The dishes do not properly dry

ISSUE: The dishes are incorrectly arranged within the basket

SOLUTION: Refer to page 17: Recommendation for the arrangement of dishes in the basket.

ISSUE: Insufficient amount of detergent, or unsuitable detergent.

SOLUTION: We recommend using a Bob Tablette.

ISSUE: The selected program is not suitable.

SOLUTION: Choose a program with a longer washing time.

ISSUE: The door did not open at the end of the cycle.

SOLUTION: Check that nothing prevents the door from opening automatically at the end of the cycle.

ISSUE: The dishes did not have sufficient time to dry.

SOLUTION: Wait for the signal tone at the end of the cycle before taking out your dishes.

Water leaking out from under Bob

ISSUE: The tank floods.

SOLUTION: The tank capacity is 4 litres. If you are in the “integrated-tank” mode, do not overfi ll it. If you are in the “water supply” mode: switch your water supply off and call the After Sales Service.

ISSUE: The door leaks.

SOLUTION: Check the condition and position of the seals on the door and whether something prevents the door from closing completely.

ISSUE: Leak at the drain hose connection.

SOLUTION: Use the supplied clamp and the screwdriver to tighten the drain hose on the back of Bob. (See page 3 and 4)

ISSUE: Leak at Bob’s easywater connection.

SOLUTION: Check the connection and tighten it. (See page 3)

ISSUE: Leak in the tank

SOLUTION: Contact the After Sales Service

My dishes are damaged

ISSUE: Unsuitable cycle.

SOLUTION: Do not put any fragile cutlery in Bob(see page 17)

Damp packaging

ISSUE: Every Bob is tested in the factory before delivery, which is why water residues may be present.

SOLUTION: (N/A)

Bob is not responsive (the screen is frozen)

ISSUE: Malfunctioning

SOLUTION: Restart Bob by unplugging and then plugging it in again.

Bob Casette cannot be inserted

ISSUE: The safety caps have not yet been removed.

SOLUTION: Remove the safety cap before inserting Bob cassette (see page 10)

ISSUE: The cassette is inserted upside down.

SOLUTION: Insert Bob cassette with the text in reading direction.

ISSUE: The inside of Bob cassette’s tray is blocked.

SOLUTION: Do not put anything other than a Bob cassette in the dedicated tray. If you use a detergent other than Bob cassette, put it directly into Bob’s main chamber.

Bob does not recognise theBob cassette.

ISSUE: Communication error between the cassette and your Bob.

SOLUTION: Unplug your Bob, remove the Bob cassette, reinsert the Bob cassette and plug Bob back in to restart it. If the problem persists, try with a new Bob cassette.

Bad smell (inside the tank)

ISSUE: Bob has not been used for a long time.

SOLUTION: Drain your Bob completely with the emptying cycle (Settings menu), then start an empty cycle. Leave the door open at a 10° angle, if Bob is not in use.

ISSUE: No maintenance cycle has been run for more then 90 cycles.

SOLUTION: Run a maintenance cycle at least once every 90 cycles with a rock'n'roll cassette. (see page 32)